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AI Tool

# NeuralDesk AI

Autonomous AI customer support that resolves tickets, handles chats, and escalates intelligently — 24 hours a day, without a single burned-out agent.

★★★★★ 4.9 (128 reviews)
A
R
S
+
500+ active users
Starting from
₹2,999 /month
✓ 14-day free trial · No credit card required
Visit Official Website
GDPR Compliant SOC 2 Certified 99.9% Uptime SLA
Live · Processing tickets
NeuralDesk AI — Support Dashboard
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Billing refund — Rahul M.
AI resolved in 38s · Refund auto-initiated
Resolved
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Feature request — Priya S.
AI drafting reply · Intent classified
AI Active
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Tech issue — Ankit G.
Escalated to Tier-2 with full context
Escalated
94%AI Resolved
38s Avg Response
4.9★CSAT Score
Product Overview

## What is NeuralDesk AI?

NeuralDesk AI is an enterprise-grade autonomous support platform powered by GPT-4. It understands, responds to, and resolves customer issues across email, live chat, and WhatsApp — without requiring a human agent for the vast majority of interactions.

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What It Does

NeuralDesk sits on top of your support channels and automatically triages, categorises, and resolves tickets. It reads your knowledge base, product docs, and conversation history to craft accurate, on-brand replies in seconds — around the clock.

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Who It's Built For

Designed for e-commerce brands, SaaS platforms, fintech companies, and any business fielding 200+ support tickets per month. Ideal for teams that need to scale support capacity without scaling headcount or burning out agents.

- 94% autonomous resolution rate — reduces support cost by up to 70% from the first month
- Average AI response time of 38 seconds, vs. an industry average of 4+ hours for human agents
- Maintains your exact brand voice and tone across every reply via custom training on your data
- Smart escalation engine detects emotional signals and routes complex cases to human agents with complete context
- 25+ language support — auto-detects Hindi, Tamil, Telugu, Marathi, Kannada, and more with no extra config
- Plug-and-play integrations with Freshdesk, Zendesk, Intercom, and WhatsApp Business API

Features

## Everything you need to automate support

8 core capabilities that work together as one seamless AI support engine — from the first ticket to the annual renewal.

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AI Powered

GPT-4 fine-tuned on your product docs, FAQs, and historical conversations for precise, on-brand replies.

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Cloud Based

Zero infrastructure. 99.9% uptime SLA on AWS with automatic failover, scaling, and redundancy.

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Mobile Friendly

Full-featured mobile dashboard — monitor, override, and manage AI responses from anywhere in the world.

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Automation Tools

Visual workflow builder — auto-tag, auto-close, auto-escalate, and auto-assign with drag-and-drop logic blocks.

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60+ Integrations

Native connectors for Zendesk, Freshdesk, Intercom, Shopify, WooCommerce, Slack, and WhatsApp Business.

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Analytics Dashboard

Real-time CSAT, resolution rates, volume trends, and agent performance — all in one executive dashboard.

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Multilingual AI

Detects and replies in 25+ languages automatically — including 8 Indian regional languages out of the box.

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Enterprise Security

SOC 2 Type II certified. End-to-end encryption, SSO, RBAC, audit logs, and on-premise deployment option.

Screenshots & Demo

## See NeuralDesk AI in action

A walkthrough of the key screens — from the AI inbox to the automation workflow builder and live analytics.

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Screen 1 of 5
AI Inbox Dashboard

Unified inbox — AI-resolved, AI-active, and escalated tickets with live confidence scores and CSAT tracking.

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Screen 2 of 5
Live Chat AI Copilot

Real-time AI reply suggestions with sentiment detection and intent classification visible to agents in-context.

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Screen 3 of 5
No-Code Automation Builder

Drag-and-drop workflow canvas — build ticket routing rules, SLA triggers, and auto-escalation paths visually.

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Screen 4 of 5
Analytics & Reporting

CSAT trends, AI resolution rates, volume forecasts, and agent productivity with CSV export for every report.

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Screen 5 of 5
AI Training Studio

Upload your knowledge base, set brand tone guidelines, and fine-tune the AI on custom Q&A pairs — no code required.

Pricing

## Simple, transparent pricing

All plans include a 14-day free trial. No credit card required to get started.

Starter
₹2,999
/month · billed monthly

For small businesses and startups fielding up to 500 support tickets per month.

- Up to 500 tickets/month
- AI inbox + email channel
- GPT-4 reply generation
- Basic analytics dashboard
- Knowledge base (100 docs)
- WhatsApp & live chat channels
- Custom AI training
- API access

Start Free Trial
Most Popular
Professional
₹7,999
/month · billed monthly

The go-to plan for growing e-commerce brands and SaaS companies with high ticket volume.

- Up to 5,000 tickets/month
- Email + WhatsApp + Live Chat
- Custom AI training on your data
- Advanced analytics + CSAT reports
- Automation workflow builder
- Priority support (4h SLA)
- API access + Webhooks
- Dedicated account manager

Start Free Trial
Enterprise
Custom
Annual contract · Volume pricing

For large enterprises with complex support workflows, custom SLAs, and dedicated infrastructure needs.

- Unlimited tickets
- All channels + custom integrations
- Dedicated AI model fine-tuning
- Real-time executive reporting
- SOC 2 + GDPR full compliance pack
- 24/7 phone + dedicated CSM
- On-premise / private cloud deploy
- Custom SLA agreements

Talk to Sales
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Ready to transform your support?

## Explore NeuralDesk AI on the
Official Website

Full documentation, live demo, customer case studies, and free trial signup — all on the official NeuralDesk AI product website.

Visit Official Website
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