TKT-2025-0041
Mixer Grinder – Jar Lid Cracked
Opened: 22 Jan 2025
Updated: 2 hours ago
Parts Missing
Product Information
Bajaj Mixer Grinder 500W 3-Jar Set
Brand: Bajaj · Model: Rex 500W · Colour: White
Purchase Date: 08 Jan 2024 · Invoice: INV-2024-0081
Warranty expires in 18 days
Issue Description
The plastic lid of the large (1.5L) jar cracked along the rim after 3 months of regular use. The crack is visible at the handle attachment point. The jar itself is fine but the lid does not seal properly and liquid splashes out during grinding.
Attached Images (2)
Conversation
RK
The jar lid cracked along the rim. Please arrange for a replacement lid or the full jar assembly.
22 Jan 2025, 10:34 AM
SS
Thank you for contacting us, Ramesh. We've received your complaint. Could you confirm which jar size (1L, 1.5L, or 1.75L) has the cracked lid? This will help us dispatch the correct replacement part.
22 Jan 2025, 2:15 PM · Support Team
RK
It's the 1.5L jar lid. The crack is at the handle joint point.
22 Jan 2025, 4:02 PM
SS
Understood! We have initiated a replacement request with Bajaj Service. A courier will arrive within 5-7 working days to collect the defective lid and deliver the replacement. Our team will call you before dispatch.
23 Jan 2025, 11:00 AM · Support Team
Ticket Timeline
Ticket Opened
22 Jan 2025 · 10:34 AM
Assigned to Support Team
22 Jan 2025 · 2:10 PM
Replacement Initiated
23 Jan 2025 · 11:00 AM
Awaiting Courier Pickup
Estimated: 27-30 Jan 2025
Ticket Details
| Ticket ID | TKT-2025-0041 |
| Status | In Progress |
| Priority | High |
| Issue Type | Parts Missing |
| Assigned To | Support Team – Delhi |
| Last Updated | 2 hours ago |